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CCNA Communication Framework

CCNA’s “Communication Framework” Software (“Patent Pending”, Australian Patent Application No. 2009904883) is a versatile, unique and cost effective desktop Unified Communication Solution. For USD$10 per user, Communication Framework is a simple to install, maintain and upgrade, feature rich application which enables customers employees the ability to


  • Perform a User Search

    • Search local or corporate directories for users and displays all their details for outbound communications, inbound communications, application sequencing and application linkage

  • Outbound Communications

    • Click to Communicate (call, video, SMS) via any PC application
    • Conference, transfer, hang-up
    • 2 User Interfaces depending on user requirements
      • CF Client for general users
      • CF Console for operators
    • Hyperlink calling (Click to dial enable email signatures, calendar invites, Corporate web directories

  • Application Sequencing

    • Launch subsequent applications after the initial call. E.g. Launch a Skype Video call with the audio call

  • Inbound Communications

    • Caller Notification – Notifies user of who is calling. Resolves the phone number to the caller name
    • Caller Intelligence – Displays previous email correspondence from a caller prior to answering the call, via a desktop search engine such as Google Desktop

  • Application Linkage

    • Pulls applications services into Communication Framework. E.g. Presence status when you perform a user search on a corporate directory
    • Passes user information (name, number, email address other) to other applications such as a CRM application
    • Connects into application Menus

    Communication Framework is a suite of applications available for Windows, MAC and Linux based operating systems. These applications include:

    • CF Client for general users
    • CF Gadgets which are business tools embedded within CF Client
    • CF Companion Tools are pre-built business applications with CF functionality embedded within the application or complement the the communication environment.

    For further information on Communication Framework, please visit our Information and Documentation webpage or

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