A consultancy based approach to customer interaction is the key to building a sucessful business solution and return on investment. The business process reviews should go beyond the basic telephony applications, network optimisation, and call centre that a business uses to build sufficient leverage for a significant ROI model. Business consultation services reviews often become the basis for the development of sophisticated self service and proactive contact applications.
Development of application interfaces is becoming far more important, given the number of API’s that the vendors are supplying in the converged communications marketplace. CCNA see API development integration as an enormous area of potential benefit as it achieves the strongest customer benefits. The marketplace is looking for integrators like CCNA to take the lead in developing integrated applications within the IT&C market, as a Services Integrator we would seek to collaborate with innovative customers to develop application integrations that would be usable enterprise wide. CCNA’s staff have delivered some of the largest self service speech solutions in the World and many locally in Australia. The CCNA Applications Team can develop web applications that are needed for web-chat and web collaboration products along with VXML applications for the Natural Language Speech Recognition solutions. Integration to backend system will be achieved via Java servlets and JDBC or DLL’s.
CCNA Operations have strong skills for recruiting, motivating, and retaining staff. CCNA provide a full and comprehensive understanding of the Vendor support program is required for supporting customer implementations. CCNA provides Project Management skills for complex IPT, Unified Communication, Data Infrastructure, Self Service, Proactive contact, and Call Centre application based projects.
Converged Communication Network Applications Pty Ltd