The success or failure of a project often relies on the expectations that are set during the engagement and pre-sales process. The quality design of the product and service supplied is crucial to meet expectations. Our customers see value in the combination of a consultation practice that brings together a design to meeting business case expectations within a strong project management philosophy. To succeed with the next wave of innovative technologies integrators must have exceptional understanding of how to develop proof of concept demonstrations, this is critical for implementing solutions. The skill-set required for contractual negotiation must have an understanding of the scope of the project combined with the commercial terms required to cover the business risk of the project.
Hosted Managed Service solutions may make advanced applications become accessible to all users combined with a minimal footprint. Customers seeking to leverage the benefits of convergence into their business processes also appreciate that the latest technologies solutions also bring softer environmental and life balance benefits. Bundled offering with a combination of product and services are becoming more popular, to bring together the best aspects of voice, data, and mobility services. It is the applications that have most impact on the quality of the end user experience. It is people services who create the perception of value to the end users, who are confident to use them. Our consultative approach with sufficient post cutover support and training differentiates from the old “box drop and run” approach.
Managed Services are becoming increasingly popular within the Australian Market place, the wider adoption of new technologies and the integration of sophisticated applications across customer’s product sets. Maintenance Support and Managed Services are provided through CCNA’s Support Service Desk along with a national engineering presence and back to back agreements to the Vendors. CCNA have an email and voice option for the logging and tracking of service requests with the aim to integrate: Incident, Problem, Configuration, Change, Release and Service Level Management. CCNA has adopted ITIL (IT Infrastructure Library), regarded as world’s best practice for Service Delivery and Management. Key Staff have completed ITIL accreditation. Focus is placed on the ongoing support of customer developed applications.
Converged Communication Network Applications Pty Ltd