5 Steps to Improve Your Contact Centre CX

5 Steps to Improve Your Contact Centre CX

  Great organisations are built on robust, well guided, fundamentals. One fundamental trait of great organisations is they place the customer at the centre of their focus, in every move they make. Their strategy takes customer experience (CX) into account at each...
SD-WANs and Endpoint Security

SD-WANs and Endpoint Security

It is no longer NEWS that SD-WAN is a rapidly expanding technology. I recently read an article which suggests that the SD-WAN market will grow by a compounded 40% between through to 2022. Although there are several business and technology drivers to this growth, one...
Making the right calls in quality assurance

Making the right calls in quality assurance

Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...
SD-WAN must evolve

SD-WAN must evolve

SD-WAN is a popular technology now. And it is more than mere hype. It is being adopted wide and far. At CCNA, we are involved in several SD-WAN projects and the number is growing at a rapid pace. As the SD-WAN market matures, customer requirements are changing. The...
Should SD-WAN Replace MPLS?

Should SD-WAN Replace MPLS?

  SD-WAN and its importance There is much noise in the world of networking about the potential of Software-Defined Wide Area Networks, or SD-WANs. Corporate network managers are always searching for ways to optimise WAN design while keeping optimum performance,...