Making the right calls in quality assurance

Making the right calls in quality assurance

Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...
SD-WAN must evolve

SD-WAN must evolve

SD-WAN is a popular technology now. And it is more than mere hype. It is being adopted wide and far. At CCNA, we are involved in several SD-WAN projects and the number is growing at a rapid pace. As the SD-WAN market matures, customer requirements are changing. The...