Making the right calls in quality assurance

Making the right calls in quality assurance

Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...
SD-WAN must evolve

SD-WAN must evolve

SD-WAN is a popular technology now. And it is more than mere hype. It is being adopted wide and far. At CCNA, we are involved in several SD-WAN projects and the number is growing at a rapid pace. As the SD-WAN market matures, customer requirements are changing. The...
Should SD-WAN Replace MPLS?

Should SD-WAN Replace MPLS?

  SD-WAN and its importance There is much noise in the world of networking about the potential of Software-Defined Wide Area Networks, or SD-WANs. Corporate network managers are always searching for ways to optimise WAN design while keeping optimum performance,...
Mobile 5G. Is it mere hype? Is it reality?

Mobile 5G. Is it mere hype? Is it reality?

Mobile 5G is a topic that is making the rounds in the telco and IT media circles. Business leaders too are talking about it. It is highly anticipated and has much hype surrounding it. But will it live up to expectations? I believe 2019 is the year that mobile 5G will...