SD-WANs and Endpoint Security

SD-WANs and Endpoint Security

It is no longer NEWS that SD-WAN is a rapidly expanding technology. I recently read an article which suggests that the SD-WAN market will grow by a compounded 40% between through to 2022. Although there are several business and technology drivers to this growth, one...
Making the right calls in quality assurance

Making the right calls in quality assurance

Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...