CCNA offers a range of services aimed at delivering exceptional results to our clients. We will see your Information Technology solution through from the consultation phase to project management, implementation, and to ongoing support. A consultancy based approach to customer interaction is the key to building a strong return on investment for our clients. Our consultative approach with sufficient post cutover support and training differentiates us from the old “box drop and run” approach of other services businesses in the market.

At CCNA we offer Maintenance Support and Managed Services through CCNA’s Support Service Desk, along with a national engineering presence and back to back agreements to our Vendors.   CCNA has an email and voice option for the logging and tracking of service requests with the aim to integrate: Incident, Problem, Configuration, Change, Release and Service Level Management. Focus is placed on the ongoing support of customer developed applications. 

The CCNA Service desk is manned 24/7 and provides both break fix maintenance and managed services. To comply with our high service standards we utilise a Maintenance Support desk which is scaled to suit the depth of information management required, from simple answer and transfer to multi level support. CCNA offers comprehensive reports to confirm that our service level guarantees are consistently met.


Level 32, 101 Miller Street
North Sydney, NSW 2060

Level 40,140 William Street
Melbourne, VIC 3000

Level 19, 10 Eagle Street
Brisbane, QLD 4000

Level 28, 140 St Georges Terrace
Perth, WA 6000

Level 9, 2 Phillip Law Street
Canberra, ACT 2601

Level 26, 188 Quay Street
Auckland, NZ 1010

Other Locations:

Converged Communication Network Applications Pty Ltd

Support Desk and Enquiries:
1300 943 199 or +61 8 7129 0017


Local Support Australia Wide
Converged Support Asia Pacific
Global Partner Network Member